1. Introduction

CRM Simple ("we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our CRM software and marketing website.

2. Data We Collect

We collect the following types of information:

Account information: Email address, name, and workspace details when you register
CRM data: Customer records, pipeline information, and notes you enter into the app
Usage data: How you interact with the app to improve performance
Contact form submissions: Name, email, and messages sent via our contact page
Payment information: Processed securely by Stripe; we do not store card details

3. How We Use Your Data

We use your data to:

Provide and improve the CRM Simple service
Process payments and manage subscriptions via Stripe
Send service-related communications (account notifications, support responses)
Respond to contact form enquiries
Analyze usage patterns to improve the product

4. Data Storage and Security

Your data is stored securely in Google Cloud Firestore, hosted on Google Cloud Platform infrastructure. All data is encrypted in transit (using HTTPS/TLS) and at rest. We use Google App Engine for hosting with enterprise-grade security measures.

5. Third-Party Services

We use the following third-party services:

Google Cloud / Firebase: Hosting, database, and authentication
Stripe: Payment processing and subscription management
Google Gemini AI: Powers the Ask AI natural language feature
Google Fonts: Typography (loaded from Google servers)

6. Your Rights

Under applicable data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data ("right to be forgotten")
Object to processing of your data
Data portability — request an export of your data

To exercise any of these rights, please contact us via the contact page.

7. Data Retention

We retain your account data for as long as your account is active. Upon account cancellation, your data is retained for 30 days before permanent deletion. You may request earlier deletion by contacting us.

8. Cookies

CRM Simple uses session cookies required for authentication and app functionality. We also use Firebase Analytics cookies to understand how our marketing website is used. You may disable cookies in your browser settings, though this may affect app functionality.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us via our contact page or email us at support@i-tao.com.